Jocelyn Coté

Omni Basement Systems

Title: Production Coordinator

Hometown: Hamilton

Jocelyn Coté from Omni Basement Systems

            Jocelyn became a part of the Omni team in May of 2013 and has been a crucial part of our Production team ever since.  With over 30 years of experience, as a Production Coordinator Jocelyn oversees and organises all jobs in our very busy production department. 

            What she loves the most about her time spent here at Omni is interacting with clients as well as all of her hard-working co-workers on a daily basis.  Her favourite memory to look back on from her time here was from last year’s Christmas party.  In her spare time she enjoys quality family time such as; time spent at the cottage, as well as attending parties and hosting guests.

Customer Reviews
About Me
  • By Helene M.
    Fonthill, ON

    "Jocelyn is most friendly, cordial and efficient and she also called 2 days prior to the installation just to confirm the plans."

    Customer Review

    By Helene M.
    Fonthill, ON

    Jocelyn is most friendly, cordial and efficient and she also called 2 days prior to the installation just to confirm the plans.

  • By Helen D.
    Ariss, ON

    "Presentation and price...I felt like I was given all the information I needed and the price point was right on..customer..."

    Customer Review

    By Helen D.
    Ariss, ON

    Presentation and price...I felt like I was given all the information I needed and the price point was right on..customer service..Jocelyn Cote ...exceptional!

  • By Catherine S.
    Caistor Centre, ON

    "The following are major reasons we were completely satisfied: David Rademaker sales rep was professional, thorough and helpful..."

    Customer Review

    By Catherine S.
    Caistor Centre, ON

    The following are major reasons we were completely satisfied: David Rademaker sales rep was professional, thorough and helpful through the entire process. Justin of the tear out team was great. Installation crew was professional and courteous. Jocelyn in scheduling was amazingly fantastic. Always able to accommodate our contracting delays. Her communication and scheduling skills take your company to the next level.

  • By Terry H.
    Ariss, ON

    "Jocelyn was great, very helpful at all times.  David was very easy to work with and listened to all of our concerns and..."

    Customer Review

    By Terry H.
    Ariss, ON

    Jocelyn was great, very helpful at all times.  David was very easy to work with and listened to all of our concerns and presented himself as a professional, and the installation crew was very nice, worked fast and left no mess.

  • By Robert & Cynthia
    Hamilton, ON

    "Alessio solved our basement problems and recommended was was needed to stop any more water leaks and puddles."

    Customer Review

    By Robert & Cynthia
    Hamilton, ON

    Alessio solved our basement problems and recommended was was needed to stop any more water leaks and puddles.

  • By Valerie A.
    Hamilton, ON

    "Every person I had with Omni was great. Annette, Jocelyn, Brian, Lucas, Jozeph, Justin, they were all a great credit to your..."

    Customer Review

    By Valerie A.
    Hamilton, ON

    Every person I had with Omni was great. Annette, Jocelyn, Brian, Lucas, Jozeph, Justin, they were all a great credit to your company. Omni is very lucky to have such great representation.

  • By Angela B.
    Hamilton, ON

    "Jocelyn - very friendly and accomodating"

    Customer Review

    By Angela B.
    Hamilton, ON

    Jocelyn - very friendly and accomodating

  • By Stephanie M.
    Burlington, ON

    "From beginning to end, everything was on time, staff were professional and friendly. Great customer care. Jocelyn was great..."

    Customer Review

    By Stephanie M.
    Burlington, ON

    From beginning to end, everything was on time, staff were professional and friendly. Great customer care. Jocelyn was great. Professional and organized. Alessio explained everything and great follow up. Very professional. Professional and work completed on time. Ryan was great for explaining everything. We chose Omni because they were more affordable, lifetime warranty, and work being completed on the inside made more sense to us.

  • By Eileen T.
    St Anns, ON

    "Love Jocelyn!  Omni gave all the info that I needed with pictures, etc.  Everything was explained thoroughly..."

    Customer Review

    By Eileen T.
    St Anns, ON

    Love Jocelyn!  Omni gave all the info that I needed with pictures, etc.  Everything was explained thoroughly though I wasn't always sure what he meant.  The other company was at my home for approximately 10 mins, as compared to Dave from Omni who was here for approximately 1 hour. The other company had no pictures other than what he could bring up on his phone which I was not impressed with.  Ryan - very pleasant, explained everything - and very knowledgable. would want him again if i needed anything else done.

  • By Tara K.
    Hamilton, ON

    "You workers were efficient and polite, they were clean and professional. They walked me through what they were going to be doing..."

    Customer Review

    By Tara K.
    Hamilton, ON

    You workers were efficient and polite, they were clean and professional. They walked me through what they were going to be doing in the basement.  Both the sales staff and the project coordinator (Jocelyn) were amazing and fantastic. They were communicative and open and informative.  We had you recommended to us by our general contractor. As a result of our initial meeting with our sales guy David we were hooked. He was informative and friendly and told us exactly what we needed and explained every step of the process.

Testimonials
from customers I've helped!
  • "The guys that worked here were professional hard working men. I’m amazed at what they accomplished in 5..." Read Full Testimonial

    Wendy L. of Stevensville, ON

    Customer Testimonial

              Basement water proofing and structural damage I contacted Omni in June for a leaky basement. What we thought would be a easy fix turned out to be quite extensive. We needed structural supports since our basement is block, plus the waterproofing. They worked with us getting it all set up to have it fixed. The guys that worked here were professional hard working men. I’m amazed at what they accomplished in 5 days. From June 9th when Phil first came to July 30 when they finished the project. I am very happy with the time frame and the work. Did it cost more than we thought? Yes it certainly did, but well worth the money to see the finished product. I have even talked to a couple guys now that it’s done, they called to see how satisfied I am.
    Wendy L.
    Stevensville, ON
  • "They took their time to listen to our concerns as well as answer all of our questions." Read Full Testimonial

    Joan C. of Welland, ON

    Customer Testimonial

              Basement inside waterproofing and sump pump installed The cost was higher than the other estimates but this company made sure they understood what we wanted and did not try to tell us what we wanted. They took their time to listen to our concerns as well as answer all of our questions. The sales representative, the office staff, and the installers were all wonderful. We do not have a single complaint from start to finish.
    Joan C.
    Welland, ON
  • "David was kind, friendly and very thorough. Analyzed, measured and explained everything to me on what would..." Read Full Testimonial

    Roberta P. of Niagara Falls, ON

    Customer Testimonial

              David was kind, friendly and very thorough. Analyzed, measured and explained everything to me on what would be the best solution for my basement problem. :) Gord and his crew (Andrew and Baron) were polite, courteous and professional. Protected my floors and walls. His team was clean, efficient, knowledgeable; ensuring I knew the system and the backup battery system operation. Gord's crew works like a well oiled machine. So pleased with them. When jackhammering, the debris was removed as they worked making the littlest amount of dust. They cleaned up and you would never have known they were here. Friend of mine used Omni Basement Systems and gave the company a rave review.
    Roberta P.
    Niagara Falls, ON
  • ". They deserve more than 5 stars!!" Read Full Testimonial

    Rose A. of St. Catharines, ON

    Customer Testimonial

              My husband and I are fairly new homeowners, and we are so fortunate to find Omni Basement Systems to help us with our basement waterproofing project. From the start, they were already ahead of all the companies we contacted with their information packet. Alessio helped us with estimates and working with what options we have and gave us a very reasonable price. He helped us throughout the process even after finalizing our quote. Then Jocelyn, their point-of-contact, helped us with our permit and scheduling, and was absolutely amazing! We had to move up our project multiple times due to different issues (from city permit issues due to covid scheduling, to plumbing problems, etc), but Jocelyn always ready to get everything as seamless as possible! We were so impressed how much work she put in so we can have our basement done before the new year! Lastly, for the work itself, Eric, our foreman (calling him Eric Foreman now lol), and his crew also did a great job. And we were soo thankful to see they even concreted the parts of our basement where the plumbers dug up, even when it wasn't part of the initial agreement. They deserve more than 5 stars!! And we will absolutely call them again for any of their services we need in the future!
    Rose A.
    St. Catharines, ON
  • "Thank you Omni basements Systems for the great service and quality product!" Read Full Testimonial

    Warren P. of St. Catharienes, ON

    Customer Testimonial

              basement sump pump Thank you Omni basements Systems for the great service and quality product! Especially impressed with the install of the Triple safe system in our awkward shaped basement. This is an extremely robust system with very little noise. I think a fish tank is louder. Having the security and reassurance that my basement won't flood again during a rainstorm or power outage is priceless. Would have saved me a lot of restless nights had I done this year's ago.
    Warren P.
    St. Catharienes, ON
  • "This is a top notch company and a quality installation." Read Full Testimonial

    Duane S. of Grimsby, ON

    Customer Testimonial

              Basement Crack Repair Absolutely fantastic service in repairing a basement crack. Everything was perfect and explained in detail. The price was right for the work done. The job was meticulously installed, not rushed. I wouldn’t hesitate for a second to get them to do the work again and recommend them to anyone else. This is a top notch company and a quality installation.
    Duane S.
    Grimsby, ON
  • "Right from the first call with the admin/scheduling team, our experience was fantastic. Professional,..." Read Full Testimonial

    Jennifer N. of Hamilton, ON

    Customer Testimonial

              Right from the first call with the admin/scheduling team, our experience was fantastic. Professional, helpful, informed, respectful. Salesperson Alessio was knowledgeable, friendly and helped us make good choices. The structural engineer confirmed what was needed and why. The Team that did the work was on time, professional, when we hit a snag they were cheerful and suggested solutions. Team Lead Dustin was fantastic and his assistants worked seamlessly with him. Everyone was friendly and helpful, smart, knew their job and did it well. And the job site was clean at the end of the day. Perfect.
    Jennifer N.
    Hamilton, ON
  • "The crew was very courteous and respectful. They were professional and explained what they were doing as they..." Read Full Testimonial

    Deborah S. of Hamiton, ON

    Customer Testimonial

              They crew was very courteous and respectful and they worked well together. They were professional and explained what they were doing as the went along. I was pleasantly pleased with the basement when they were through. The office staff was very courteous and prompt in responding to my calls.
    Deborah S.
    Hamiton, ON
  • "The workmen were professional and they left the site as clean as when they arrived." Read Full Testimonial

    David D. of Oakville, ON

    Customer Testimonial

              I had a 1950s house with a sump pit and pump that was undersized. After a sump overflow and trying with several plumbing services (with limited success) to bring it up to modern standards I contacted Omni Basement Systems that specialize solving basement water issues. They dug and installed a new sump, pump and back up system. The workmen were professional and they left the site as clean as when they arrived. I had exactly the same experience when I had a sewage backwater valve installed recently. An improvement would be to have the sump pump high water and backup alarm systems send out a message by wifi. The audible alarms don't do any good when you aren't home to hear them. I have several other devices from wall plug timers to my Nest thermostat that message my phone when something is wrong so the technology exists, is inexpensive, with no need to have a home alarm system installed or anything.
    David D.
    Oakville, ON
  • "My experience with Omni from start to finish was professional and pleasant" Read Full Testimonial

    Karin F. of Oakville, ON

    Customer Testimonial

              Foundation repair; Crack My experience with Omni from start to finish was professional and pleasant. Every step from quote to completion was well explained and executed with expertise. They even came sooner than scheduled and when you have a leak in your basement this is a bonus. Keith, Jocelyn, Eric and Gord were wonderful to work with. The technicians were very careful and tidy during the work and no mess was left behind. A good experience.
    Karin F.
    Oakville, ON

Case Studies I've worked on:

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Before and after photos from jobs I've worked on:
  • Sump replacement in Milton, ON
    Before
    Sump replacement in Milton, ON
    After

    Sump replacement in Milton, ON

    Puja has a house in Milton, On and had been thinking about a sump replacement for a long time. He was concerned that the existing sump purchased at a home improvement store was not going to keep up during a heavy rain or quit suddenly leaving him with a flooded basemet. Omni Basement Systems installed the Supersump with a Zoeller cst iron pump and an airtight lid. the result is a neater, cleaner and more reliable sump system. 

  • New Sump in Burlington, ON
    Before
    New Sump in Burlington, ON
    After

    New Sump in Burlington, ON

    Bob has a house in Burlington with the original concrete sump system. The problem with this old style concrete sump pits is that the concrete liner doesn't let water from under the floor get into the sump pit and it is open to emit moisture into the air. 
    Omni basement Systems istalled the SuperSump sump system. This system features the incredible Zoeller pump as well as an airtight lid, airtight floor drain and a high water watch alarm. The system looks great and the moisture in the air will be reduced. 

our service area

We serve the following areas

Our Locations:

Omni Basement Systems
95 Frid Street Unit 3
Hamilton, ON L8P 4M3
1-289-769-8994
Service Area
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