Testimonials for Omni Basement Systems

After a recent heavy storm, Shirley C.'s basement was completely under water. "Water was coming in like Niagara Falls," she lamented. She couldn't handle another basement flood and she knew she had to do something right away.That is when she called Omni Basement Systems. Omni Basement Systems is Greater Hamilton's premier basement waterproofing company, offering over 28 exclusive, patented products to custom design a solution for every type of wet basement problem. The system design specialist came to Shirley's home, inspected the basement and explained to her what her options were to fix the problem. She opted for having a full WaterGuard, internal perimeter drainage system installed and a powerful sump pump system to pump and discharge the water as far away from the house as possible. Shirley was very impressed with the whole process. From inspection and sales, to completion, she was treated in an exceptionally courteous manner by the whole team. The job was performed with care, extreme attention to detail and excellent workmanship. "He treated me like royalty...that is what he did!" says Shirley of her design specialist. "And the crew worked just as hard as he did!". Shirley no longer worries about her basement flooding every time it rains. She knows her basement will be dry and healthy for as long as her house stands, thanks to the periodic maintenance service program and the Transferable Lifetime Warranty from Omni Basement Systems. If your basement is flooding, leaking or has mould or musty smells, Omni Basement Systems can help. Call for a FREE, in-home inspection and estimate and learn how Omni Basement Systems can keep your basement dry... all the time!
Shirley C. of Hamilton, ON
Monday, November 12th
Our crew went to the beautiful Vinifera Bed & Breakfast to help solve their leaky basement issue once and for all!
Ron & Barb v. of Grimsby, ON
Wednesday, March 7th
The basement in Tina H.'s Stoney Creek, ON home was built with stone and it has been relatively dry until a couple of years ago when she began to notice some water trickling in through the south wall. At the time they intended to put the house for sale so they knew it would be a good idea to address the basement seepage problem to make the home more appealing to prospective buyers.  Tina chose Omni Basement Systems for the job for a number of reasons. She liked the idea of a drainage system that could be installed from the inside of the basement. There would be no need to dig out the foundation to install conventional weeping tiles. She also liked the idea of covering the irregular walls with CleanSpace which has a built in antimicrobial layer to prevent mold growth -- but most of all she loved the TripleSafe Sump Pump System. "The pump is actually so quiet there were times when we were wondering whether it was even working!" - she explains.Tina is very happy with the experience and the results. The basement looks brighter and it's been completely dry ever since.
Tina H. of Stony Creek, ON
"We're very happy. Anytime we hear about someone having problems with their basement, we will say 'Go to Omni'!" The basement in Ray B.'s Oakland, ON had a strong ammonia odor, which for a while they credited to the fact that they kept their cat's litter box there. The odor however kept getting stronger no matter how often they cleaned the kitty litter, so it occurred to them that the source could be something else: mold.  Sure enough, after inspecting the basement Ray and his wife did find mold hidden behind a finished wall around a leaky basement window, the books in a shelf that was leaning against it and the carpet underneath. After removing all the moldy materials from the basement, Ray decided to look over the internet for a company to fix the moisture and mold problem. That is how they found Omni Basement Systems. After the inspection visit and written estimate, Ray knew Omni was the right company for the job. Not only the price was much more affordable, but the solutions proposed and products installed for the price made much more sense to him, compared to the competition. 
Ray B. of Oakland, ON
Customer with a dirt crawl space that was infested with insects and critters
Tom B. of Hamilton, ON
Monday, July 9th
Customer with water coming through the foundation walls
Heather M. of Hamilton, ON
Monday, July 9th
Customer with water leaking into her basement from the walls
Ellen J. of Hamilton, ON
Monday, July 9th
Customer with puddles of water in his basement from leaking walls
Dan H. of Hamilton, ON
Monday, July 9th
Customer With a Basement that Flooded Over 3 Times
Brian M. of Hamilton, ON
Monday, July 9th
Customer with musty and moldy smelling basement
Al C. of Hamilton, ON
Monday, July 9th
Every single time it rained, Elfie's basement would flood. Not only was this a strain on her and her family but it was a strain on her bank account, cleaning and drying after even the slightest storm. After having a perimeter drain system installed- complete with sump pump system- Elfie has had no reported leakage problems, dampness or flooding in her basement. A Basement Systems drain, installed with a connected sump pump system, is one of the most effective and efficient ways to prevent your basement from being over-run by water. The drain collects the water and channels it to the pump where it is moved out and away from your house, preventing the water from reentering. Omni Basement Systems has won numerous national awards and has been recognized for its outstanding customer relations and product line. Our own patented WaterGuard and DryTrak systems come with lifetime warranties that are transferrable if the house is ever sold. Contact Omni Basement Systems today for a FREE waterproofing estimate.
Elfie F. of Hamilton, ON
Being constructed below ground level, basements and crawl spaces are subject to water leaking and damage more often than other parts of your home. This constant infiltration can cost hundreds, sometimes thousands of dollars in clean-up and repair costs. Tony had spent an abundance of money on refinishing his leaky basement with no end to the problem...until he contacted Omni Basement Systems. After installing a drainage system, Tony had a sump pump system put in to further keep his basement dry. By spending a little money now on a full drainage system, you can easily make that money back in the future in not repeatedly spending money on cleaning costs and rebuilding damaged walls and flooring. The installation now will also last for years and is guaranteed in writing. Call now to ensure a drier future. Contact Omni Basement Systems for a FREE estimate. We are the premiere basement and crawl space waterproofing contractor in Ontario. We proudly serve the greater Hamilton area and all surrounding towns in our service area.
Tony V. of Hamilton, ON
  A very common area for water to enter into a basement is the basement window. Even if the window is closed tight, water can still leak in around the outside of the window if it is not sealed or is lined with weather stripping properly. Tom had this problem as well as water leaking in at the floor/wall juncture.   By sealing the windows and not allowing water to come in and installing a perimeter drain system around the outer edge of the basement (where the water was coming in), Omni Basement solved Tom’s water problems.   There are many areas where water can enter a basement. Some are obvious and some are much more subtle. Only a trained professional like the ones at Omni Basement knows them all and can educate you on the ones that may be troubling you…and what can be done to stop them.   In order to set up a meeting with one of our skilled experts for your FREE waterproofing estimate and price quote, simply call us and talk to one of our trained assistants. Call today and be worry-free tomorrow!
Tom S. of Hamilton, ON
Tom and Norma were experiencing a common cause of water infiltration in basements; hydrostatic pressure. This occurs when outside soil pushes in on water resting or pooling along the outside of a homes foundation. The pressure becomes so great that it forces water through the porous concrete blocks or the cement walls of your foundation and into your basement. The WaterGuard system of drains that Omni Basement uses exclusively, have a 3/8" lip that extends upwards to collect any moisture that may leak in and run down the foundation wall. That water is then channeled through the drains into a sump pump that sends the water out of your basement. Each Basement Systems dealer has a number of options of drain systems in their quiver of installations. Each one a bit different than the other, to work the best in each different scenario. That attention to detail and not subscribing to the "one size fits all" mentality that many contractors adhere to, sets Basement Systems companies like Omni Basements apart from and above the rest. Call or e-mail us today to schedule your FREE at home estimate.
Tom & Norma B. of Hamilton, ON
Paul and Paula had a persistent water problem in their basement. One of their options was to either place an exterior drainage system around their foundation or to waterproof the exterior foundation walls with a water-resistant coating; both common remedies offered by other contractors. In order to perform either of those installations, the entire outside area around their house would have had to be excavated, removing all trees, sidewalks, driveways, shrubbery, porches and patios. A better way to go is the direction they ended up going in; an interior perimeter system with Omni Basement. Omni Basement installs interior perimeter drains because they are more effective in collecting and moving water and they don't require any disruption to your yard in order to be installed. By using Omni Basement you are ensuring that your basement or crawl space will be inspected by professional and fixed by professional with the utmost concern for the outcome and your happiness with the job. Call for your FREE estimate. There is no obligation to buy.
Paul & Paula D. of Hamilton, ON
Your entire organization deserves to be commended for the professionalism displayed throughout the process. Every person that I interacted from Omni was impressively thorough, helpful and professional – from Mark who did the assessment to Pete who followed up, to Ryan and Shea who conducted the work. I have already referred Omni to two of my neighbors who require new sump pumps and I hope that they decide to call. They won’t be disappointed. In this day and age where everyone claims to put the customer first, you actually delivered, and you should be really proud of how well every member of the team does their job. Excellent work!"
Tracey H. of Fort Erie, ON
Friday, June 23rd
Ryan and his crew were wonderful. They were so nice and police, explained everything and gave me advice. They were very clean and did an amazing job of keeping dust out of my home, beyond my expectations.  If I had another basement and needed work done I would definitely call you. And I would ask for Ryan. 
Lynn J. of Dunville, ON
Tuesday, June 6th
Testimonial Photo by Roberta P.
David was kind, friendly and very thorough. Analyzed, measured and explained everything to me on what would be the best solution for my basement problem. :) Gord and his crew (Andrew and Baron) were polite, courteous and professional. Protected my floors and walls. His team was clean, efficient, knowledgeable; ensuring I knew the system and the backup battery system operation. Gord's crew works like a well oiled machine. So pleased with them. When jackhammering, the debris was removed as they worked making the littlest amount of dust. They cleaned up and you would never have known they were here. Friend of mine used Omni Basement Systems and gave the company a rave review.
Roberta P. of Niagara Falls, ON
Wednesday, September 22nd
Testimonial Photo by Heidi and Sander V.
From the time I made my initial call to OMNI BASEBEMENTS to enquire about the leak I had in my basement.  The secretary who returned my voice mail was very pleasant and returned my call promptly.  An Appointment was set up for OMNI basements to come and inspect my basement.    A package was sent to my home with all the information about this company and a detailed book of all their products. At first I thought this was over the top, such a nice booklet about all their products, but this did give an opportunity to read and be knowledgeable about their products.  Lou then came to my home and inspected my basement.  From there we sat and discussed my options. Lou was very informative and knew the products very well.  I agreed to have the work done feeling very satisfied I was making the correct decisions.  Lou did not try to sell me more than what was required.  Truly professional.   When the work crew came out to my home, I can’t tell you enough how impressed I was.  From the moment the trucks arrived, I was greeted by the supervisor, who introduced himself and his work crew.  Right from the get-go,  great care was taken providing mats to cover my existing flooring.  The crew started immediately and worked like a well-oiled machine.  Each member of the team worked very hard, other than the jackhammer, the noise was to a minimum.  They respected that this was my home and every measure they took was that of utmost care.    The end result was perfection.  Not one thing was done half-heartedly.  Even the garden where the pipe was coming out of the house was done so with such care.  The supervisor felt it best to bury the pipe keeping the garden undisturbed.  He even went the extra mile to tuck in a bit of cement where one of the stones was taken away, so esthetically you would never know.    I cannot thank OMNI basements for doing such a wonderful job.  I wish I could express to others that if you are considering work to be done in your home, this company has good old fashioned values, they take pride in their workmanship, very polite, professional work crew from start to finish.  Clean up was such a pleasant surprise.  They even pulled up the truck on my driveway, came back out, swept a few remaining stones that fell on my driveway.  Again, the work ethics of this company is top rate!
Heidi and Sander V. of Niagara Falls, ON
Wednesday, October 26th
Testimonial Photo by Rose A.
My husband and I are fairly new homeowners, and we are so fortunate to find Omni Basement Systems to help us with our basement waterproofing project. From the start, they were already ahead of all the companies we contacted with their information packet. Alessio helped us with estimates and working with what options we have and gave us a very reasonable price. He helped us throughout the process even after finalizing our quote. Then Jocelyn, their point-of-contact, helped us with our permit and scheduling, and was absolutely amazing! We had to move up our project multiple times due to different issues (from city permit issues due to covid scheduling, to plumbing problems, etc), but Jocelyn always ready to get everything as seamless as possible! We were so impressed how much work she put in so we can have our basement done before the new year! Lastly, for the work itself, Eric, our foreman (calling him Eric Foreman now lol), and his crew also did a great job. And we were soo thankful to see they even concreted the parts of our basement where the plumbers dug up, even when it wasn't part of the initial agreement. They deserve more than 5 stars!! And we will absolutely call them again for any of their services we need in the future!
Rose A. of St. Catharines, ON
Tuesday, December 29th
We moved into the Niagara area from the GTA and soon realized we needed work done to the "bones" of our home. After doing online research, we saw that Omni had very positive reviews. We called Omni and spoke with Jocelyn who provided us with great customer service throughout our project. Next, Pete came to our home & assessed and provided a plan of action that would require a dehumidifier vented into the basement, 4 jacks to support the floor joist below our crawlspace & to repair/seal the existing liner and to spray-foam the perimeter. Pete's knowledge was extensive and you could tell he just about has seen it all ! Finally, Daniel and his crew showed up as scheduled and got down to business. We were impressed with Daniel's skill-set and ability to explain each step of our 3 day project to us, all the while join his team in some challenging tasks. We very much appreciate how Daniel went above and beyond & made sure the work area was tidy and clean during and the end of the job. We would highly recommend Omni for anything "basementy"  
Tony M. of St. Catharines, ON
Wednesday, March 15th
Testimonial Photo by Brad E.
Triplesafe sump pump system This is the 2nd home we installed a triplesafe sump pump system. The Omni Basement Systems team was great to deal with. The installation team was exceptional - prompt, courteous, respectful of our property; certainly a homeowners dream when it comes to dealing with any home improvement contractors.
Brad E. of Niagara On The Lake, ON
Friday, July 15th
The entire Omni team was responsive and knowledgeable. I was provided the utmost attention to detail and guidance throughout the whole process. I received very helpful and informative product/solution information in advance of the sales visit and then the installation crew with George (foreman) and Josef and Brian demonstrated skill and expertise to adapt and resolve the challenges of my unique install situation. I feel Omni has resolved my wet basement issue with an appropriate, quality and long lasting solution that suits my needs and I would definitely recommend Omni to anyone in a similar circumstance. Thank you!
Glen G. of Hamilton, ON
Tuesday, August 8th
David is a superstar -- thorough, personable, knowledgeable, patient, and made me feel totally confident that I am in the best hands. I had two previous quotes from other companies to do the work from the outside, I was not sure an inside solution would be the right one. But David changed my whole mindset and in fact, I now feel very happy with my decision. 
Erin P. of Hamilton, ON
Tuesday, June 20th
Very knowledgeable and efficient. Just the way I like it, no surprises. This was the second time I've used Omni's service. Both jobs were done to specs, on time, cleanup was thorough and I got exactly what Pete promised me I'd be getting. The site foreman kept me informed of their progress and all issues I needed to be aware of at the end of each day. The 3 downspout extensions and sump pump discharge work was started and completed in four hours during a steady heavy downpour. I figured they'd stop working but they didn't. They kept working during the rain until the work was done. They were soaked to the core. What more could a customer ask for? Great experience from a great crew. What I did find was this crew enjoys working for Pete. That tells me what Omni is all about. I wouldn't think twice about hiring Omni again.
Lonnie N. of Ancaster, ON
Monday, July 17th
Phill (System Design Specialist) was very personable and informative. The crew was excellent, good personalities and the clean was well done.  I had an extremely good experience with the office staff, all staff were very informative. Very satisfied with all aspects of the job. I would not hesitate to refer you to anyone needing this type of work. Thanks for a job well done!
Danny N. of Brantford, ON
Friday, July 7th
Ryan was very knowledgeable, professional, and helpful throughout the process and he and his crew had to work some late hours. The crew were respectful and helpful with questions that arose. They worked well as a team, getting the job done well and putting in extra time to do so.  The last day of the project was a long one, yet they took the time to clean the driveway area very thoroughly, and take away any garbage. 
Joan D. of Burlington, ON
Monday, June 12th
The crew were professional and have great work ethic. We were very impressed with the crew. 5 stars +, for sure. 
Lesley P. of New Hamburg, ON
Monday, June 12th
The crawlspace looks better than we imagined it would! And smells better too! We met with David a few times prior to signing and he was always happy to answer our questions. Other than a little hiccup in the scheduling (which was resolved quickly) everything went very smoothly. The crew - Dustin, Luke and Gord – worked well together and did an excellent job!! We are very happy!!
Karen P. of Hillsburgh, ON
Wednesday, May 24th
Before Omni, our basement was a mess. We had a free-standing sump pump that would get caught and stop working, along with puddles that would form at different spots throughout the basement. We had a family member use Omni to waterproof their basement a few months back, and they referred Omni to us with raving reviews. We gave them a call, and their associate that came to our house to assess our basement couldn't have been more professional, kind, and genuine. They outlined their innovative solutions for each problem our basement had. There was no up-selling or use of confusing jargon. Instead, we worked as a team to figure out the root causes of our basement problems, and find the perfect solution for each. Our services included a new sump pump system, that is enclosed, quiet, efficient, and very discreet. We also had the water guard system installed along the entire perimeter of our basement. You can tell that Omni truly cares about providing their customers with the best solutions for any situation. The price was very competitive, the service was completed ahead of schedule, and interacting with every staff member at every step of the way was an absolute pleasure. They provide you with a helpful breakdown of services, costs, and expectations at every touch point. I highly recommend Omni to all our friends and family for any basement needs.
Sam S. of Smithville, ON
Tuesday, July 7th
Total testimonials : 548

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