Testimonials for Omni Basement Systems

The crew were professional and have great work ethic. We were very impressed with the crew. 5 stars +, for sure. 
Lesley P. of New Hamburg, ON
Monday, June 12th
Phill (System Design Specialist) was very personable and informative. The crew was excellent, good personalities and the clean was well done.  I had an extremely good experience with the office staff, all staff were very informative. Very satisfied with all aspects of the job. I would not hesitate to refer you to anyone needing this type of work. Thanks for a job well done!
Danny N. of Brantford, ON
Friday, July 7th
Before Omni, our basement was a mess. We had a free-standing sump pump that would get caught and stop working, along with puddles that would form at different spots throughout the basement. We had a family member use Omni to waterproof their basement a few months back, and they referred Omni to us with raving reviews. We gave them a call, and their associate that came to our house to assess our basement couldn't have been more professional, kind, and genuine. They outlined their innovative solutions for each problem our basement had. There was no up-selling or use of confusing jargon. Instead, we worked as a team to figure out the root causes of our basement problems, and find the perfect solution for each. Our services included a new sump pump system, that is enclosed, quiet, efficient, and very discreet. We also had the water guard system installed along the entire perimeter of our basement. You can tell that Omni truly cares about providing their customers with the best solutions for any situation. The price was very competitive, the service was completed ahead of schedule, and interacting with every staff member at every step of the way was an absolute pleasure. They provide you with a helpful breakdown of services, costs, and expectations at every touch point. I highly recommend Omni to all our friends and family for any basement needs.
Sam S. of Smithville, ON
Tuesday, July 7th
Basement Waterproofing We chose Omni upon recommendation from our neighbours, and we're so glad we did. We had 3 companies in to give us quotes, and could tell quite quickly that with basement waterproofing, you get what you pay for. Omni wasn't the cheapest quote, but we're confident they did the best job. We had a crack in our basement foundation that had been "repaired" numerous times by the previous owners. We wanted to fix the problem once and for all, before we started the process of finishing the basement. From start to finish, Omni were very professional and are clearly experts in their trade. We were more than satisfied with the job that Omni did and we feel confident that our water problems are behind us. We wholeheartedly recommend Omni to anyone.
Karla W. of Burlington, ON
Monday, July 20th
Crawlspace Encapsulation Omni's team was amazing and professional, alleviating much of the anxiety that comes with such a large project. Their sales team helped us put together a project that fit our needs and addressed our concerns completely with full transparency and break down of costs. As helpful as they were, the most impressive was the crew that worked on our crawlspace. They took great care with our property, and delivered on a crawlspace I honestly did not think possible. I would heavily recommend Omni to be a part of any basement/crawlspace repair project.
James T. of hamilton, ON
Tuesday, November 3rd
Testimonial Photo by Jodie R.
Thank you kindly. I'd like to say it has been an absolute pleasure dealing with your company.  I liked receiving the book ahead of time so I could read up on your products and understand how you waterproof. Our salesman Phil was wonderful. Very helpful and I liked how the quote was done with me on the same day and explained to me what I was paying for. And the the crew that did the work was exceptionally friendly,  polite, and helpful.  I wish all contracting companies were so easy to deal with.
Jodie R. of Fort Erie, ON
Thursday, September 30th
Very knowledgeable and efficient. Just the way I like it, no surprises. This was the second time I've used Omni's service. Both jobs were done to specs, on time, cleanup was thorough and I got exactly what Pete promised me I'd be getting. The site foreman kept me informed of their progress and all issues I needed to be aware of at the end of each day. The 3 downspout extensions and sump pump discharge work was started and completed in four hours during a steady heavy downpour. I figured they'd stop working but they didn't. They kept working during the rain until the work was done. They were soaked to the core. What more could a customer ask for? Great experience from a great crew. What I did find was this crew enjoys working for Pete. That tells me what Omni is all about. I wouldn't think twice about hiring Omni again.
Lonnie N. of Ancaster, ON
Monday, July 17th
The crawlspace looks better than we imagined it would! And smells better too! We met with David a few times prior to signing and he was always happy to answer our questions. Other than a little hiccup in the scheduling (which was resolved quickly) everything went very smoothly. The crew - Dustin, Luke and Gord – worked well together and did an excellent job!! We are very happy!!
Karen P. of Hillsburgh, ON
Wednesday, May 24th
The entire Omni team was responsive and knowledgeable. I was provided the utmost attention to detail and guidance throughout the whole process. I received very helpful and informative product/solution information in advance of the sales visit and then the installation crew with George (foreman) and Josef and Brian demonstrated skill and expertise to adapt and resolve the challenges of my unique install situation. I feel Omni has resolved my wet basement issue with an appropriate, quality and long lasting solution that suits my needs and I would definitely recommend Omni to anyone in a similar circumstance. Thank you!
Glen G. of Hamilton, ON
Tuesday, August 8th
David is a superstar -- thorough, personable, knowledgeable, patient, and made me feel totally confident that I am in the best hands. I had two previous quotes from other companies to do the work from the outside, I was not sure an inside solution would be the right one. But David changed my whole mindset and in fact, I now feel very happy with my decision. 
Erin P. of Hamilton, ON
Tuesday, June 20th
Ryan was very knowledgeable, professional, and helpful throughout the process and he and his crew had to work some late hours. The crew were respectful and helpful with questions that arose. They worked well as a team, getting the job done well and putting in extra time to do so.  The last day of the project was a long one, yet they took the time to clean the driveway area very thoroughly, and take away any garbage. 
Joan D. of Burlington, ON
Monday, June 12th
Testimonial Photo by Helen K.
We have been Omni customers since we had the Burlington-wide flood in 2014. We've been delighted with the service - from everyone! We have the Triple Safe sump pump and we're glad it had it installed. Ryan Da Palma-Cabral has been here for routine servicing the past 2-3 years and he's terrific. Ryan takes his time, checks everything meticulously, and he teaches and explains carefully. He's knowledgeable, professional, and very thoughtful, patient, and pleasant. Whenever I call in, I always speak with Jocelyn Coté and she's professional, thoughtful, and thorough, too. And she always does a good follow-through. Thank you Jocelyn and Ryan! Helen and Ed K, Burlington.
Helen K. of Burlington, ON
Tuesday, January 9th
Ryan and his crew were wonderful. They were so nice and police, explained everything and gave me advice. They were very clean and did an amazing job of keeping dust out of my home, beyond my expectations.  If I had another basement and needed work done I would definitely call you. And I would ask for Ryan. 
Lynn J. of Dunville, ON
Tuesday, June 6th
Testimonial Photo by Rose A.
My husband and I are fairly new homeowners, and we are so fortunate to find Omni Basement Systems to help us with our basement waterproofing project. From the start, they were already ahead of all the companies we contacted with their information packet. Alessio helped us with estimates and working with what options we have and gave us a very reasonable price. He helped us throughout the process even after finalizing our quote. Then Jocelyn, their point-of-contact, helped us with our permit and scheduling, and was absolutely amazing! We had to move up our project multiple times due to different issues (from city permit issues due to covid scheduling, to plumbing problems, etc), but Jocelyn always ready to get everything as seamless as possible! We were so impressed how much work she put in so we can have our basement done before the new year! Lastly, for the work itself, Eric, our foreman (calling him Eric Foreman now lol), and his crew also did a great job. And we were soo thankful to see they even concreted the parts of our basement where the plumbers dug up, even when it wasn't part of the initial agreement. They deserve more than 5 stars!! And we will absolutely call them again for any of their services we need in the future!
Rose A. of St. Catharines, ON
Tuesday, December 29th
We moved into the Niagara area from the GTA and soon realized we needed work done to the "bones" of our home. After doing online research, we saw that Omni had very positive reviews. We called Omni and spoke with Jocelyn who provided us with great customer service throughout our project. Next, Pete came to our home & assessed and provided a plan of action that would require a dehumidifier vented into the basement, 4 jacks to support the floor joist below our crawlspace & to repair/seal the existing liner and to spray-foam the perimeter. Pete's knowledge was extensive and you could tell he just about has seen it all ! Finally, Daniel and his crew showed up as scheduled and got down to business. We were impressed with Daniel's skill-set and ability to explain each step of our 3 day project to us, all the while join his team in some challenging tasks. We very much appreciate how Daniel went above and beyond & made sure the work area was tidy and clean during and the end of the job. We would highly recommend Omni for anything "basementy"  
Tony M. of St. Catharines, ON
Wednesday, March 15th
Total testimonials : 568

our service area

We serve the following areas

Our Locations:

Omni Basement Systems
95 Frid Street Unit 1
Hamilton, ON L8P 4M3
1-289-769-8994
Service Area
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